What is BT Digital Voice?
BT Digital Voice is BT’s Consumer Digital (Internet) based voice service that is being rolled out as the replacement to their current analogue (PSTN) fixed line home phone service. This is being rolled out as the current analogue (PSTN) phone system is being closed by January 2027.
For more information on the nationwide switch over visit our homepage landlinesgo.digital
How is BT Digital Voice being rolled out?
BT is currently rolling out BT Digital Voice to existing customers in phases, and new customers will be placed on Digital Voice by default if they have chosen to take out a home phone service.
What are the current phases?
Currently, BT and other organisations are running roadshows throughout the UK
BT Digital Voice roadshows and events can be found at: https://www.bt.com/broadband/digital-voice/events
Find a Community Engagement Event Near You
You can also use our events page to locate the nearest community engagement event to learn more about the switch to Digital Landlines.
The switchover is already happening, so you need to act now.
If you or someone you know uses a telecare alarm:
- call the landline provider now for support
- visit digitalphoneswitchover.com to find out more
BT’s Digital Voice Rollout Locations Plan:
From Spring 2025
BT Consumer will contact customers who identify as vulnerable or with additional needs about the switch in areas where data sharing agreements with Local Authorities or Telecare companies are in place and in-home support for telecare users is available.
Source: https://newsroom.bt.com/bt-group-refines-its-digital-switchover-programme-for-the-uks-full-fibre-future/
