Privacy Policy

Who we are

Our website address is:

We are here to promote awareness of the changes to digital (Internet) based landlines so you are prepared and ready. We collate useful public information from providers and various stakeholders that we then share over social media and here on our website. We may comment or share this information with you over social media which we hope will point you in the right direction to get the help and support you need. We will never ask for personal information and we are not involved in policy making.

Raising Concerns about move to Digital Landlines

Each provider is handling their own customer migration to Digital Landlines. However, OFCOM has stipulated to providers that certain steps should be taken when migrating you to their digital landline based voice service. These include:

  • Letting you know when you’re being migrated.
  • Making you are aware of how to make emergency calls when there’s a powercut and offering solutions to allow you to do so.
  • Making you aware that certain devices such as security alarms and care alarms may need to be updated by the providers of such devices for them to be compatible with a digital landline.

If you have any questions, concerns or complaints then this should be raised to your provider.

Other procedures to raise complaints are detailed at:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Reporting issues regarding this website

If there’s an issue with regards to the content of this website or want to request removal of content then please use the contact page. The request will then be reviewed.